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Terms & Conditions

Last updated: 14 June 2026

1. Who we are

trainrs.ai is operated by Startup Coach Limited ("we", "us", "our"), a company registered in England and Wales, with its registered office at 9 Rutherglen Close, Rugeley, WS15 2TA. You can contact us at hello@trainrs.ai.

2. What these terms cover

These terms apply to your use of this website and to your purchase of and participation in our training courses, including the 8-week live course, the Pro Pass subscription, and 1:1 coaching (together, the "Services"). By registering for a course or using the Services, you agree to these terms.

3. The course

  • The 8-week course consists of weekly live online sessions (a 3-hour class plus an optional 1-hour wrap-up Q&A), coursework, and access to our learner portal.
  • Session dates and times are shown when you join. We may occasionally reschedule a session; we'll give you as much notice as we can and provide the recording and materials for anything you miss.
  • Cohort places are limited and allocated in order of registration and payment.
  • You'll need your own computer, an internet connection, and a paid Claude plan (purchased separately from Anthropic) to take part fully.

4. Payment

  • Prices are as published on our pricing page or as agreed in writing for team and private cohorts, and are stated in pounds sterling.
  • Payment is due before your cohort starts unless we agree otherwise in writing.
  • For subscriptions (such as the Pro Pass), payment is taken monthly in advance and you can cancel at any time, effective at the end of the current billing period.

5. Cancellations and refunds

  • Cooling-off: if you're a consumer, you have a statutory right to cancel within 14 days of purchase. If your course starts within that period and you've attended a session, we may deduct a fair amount for the part of the Service already provided.
  • Before your cohort starts: cancel up to 14 days before your first session for a full refund, or transfer your place to a later cohort free of charge.
  • Our Week-3 promise: if you attend the first three weeks, do the coursework, and don't feel you're building real, working AI habits, tell us by the end of Week 3 and we'll either work with you to put it right or refund you.
  • Refunds are made to the original payment method.

6. Your account

  • Access to the learner portal is personal to you and linked to your email address. Don't share your sign-in with others.
  • You're responsible for keeping access to your email account secure, since we use it to sign you in.

7. Course materials and intellectual property

  • All course materials — including session content, talk-tracks, slides, recordings, templates and the learner portal — are owned by Startup Coach Limited or our licensors.
  • We grant you a personal, non-transferable licence to use the materials for your own learning and your own work. You may not resell, republish, or use them to deliver training to others.
  • Anything you build during the course on your own data and accounts (your prompts, shortcuts, workflows and documents) is yours.

8. Acceptable use

You agree not to misuse the website or learner portal — including attempting to access other people's data, disrupting the service, or using it for anything unlawful. We may suspend or end access for serious or repeated breaches of these terms.

9. Third-party tools

The course teaches you to use third-party AI tools (principally Claude, made by Anthropic). Those tools are provided under their own terms and prices, which you accept directly with the provider. We are an independent training company and are not affiliated with, or endorsed by, Anthropic. We're not responsible for changes third parties make to their products or pricing.

10. Results and limitation of liability

  • We're confident in the course, and figures we quote (such as typical time saved) are illustrative of what engaged participants achieve — but everyone's job and effort differ, and we can't guarantee specific results.
  • Nothing in these terms limits liability that can't be limited by law (including for death or personal injury caused by negligence, or fraud).
  • Otherwise, our total liability to you in connection with the Services is limited to the amount you paid us for them, and we're not liable for indirect losses such as lost profits or lost business opportunities.

11. Privacy

How we handle your personal data is set out in our Privacy Policy and Cookies page.

12. General

  • We may update these terms from time to time; the version on this page at the time of your purchase applies to that purchase.
  • If any part of these terms is found unenforceable, the rest still applies.
  • These terms are governed by the laws of England and Wales, and the courts of England and Wales have jurisdiction (if you live elsewhere in the UK, you may also bring proceedings in your home nation's courts).